gopkz Privacy Policy

1. Introduction

gopkz ("we," "us," "our") is the operator of the online sports betting and casino platform accessible at https://gopkz.app. We are committed to protecting the privacy and security of personal data belonging to all users ("you," "your," "Player") who register, access, or otherwise interact with our platform.

This Privacy Policy sets out in plain, legal-grade English the basis on which we collect and process personal data. We operate under an international gaming licence and are subject to strict data protection and anti-money laundering (AML) obligations that govern how we handle player information. Compliance with these obligations is non-negotiable and forms the backbone of our data practices.

By registering an account on gopkz, depositing funds, or using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the gopkz platform.

2. Data We Collect

2.1 Identity & Registration Data

When you register an account on gopkz, we collect:

• Full legal name as it appears on your Computerised National Identity Card (CNIC)
• CNIC number and a copy of the CNIC document (collected during KYC verification)
• Date of birth (to verify the 21+ age requirement)
• Gender
• Residential address in Pakistan
• Pakistani mobile phone number
• Email address
• Account username and encrypted password

2.2 Financial & Payment Data

To process deposits and withdrawals in PKR, we collect:

• JazzCash or EasyPaisa mobile wallet number
• Bank account details (HBL, UBL, or Meezan Bank) where bank transfer is selected
• Transaction history including deposit amounts, withdrawal requests, and timestamps
• Source of funds documentation where required by AML procedures

2.3 Betting & Gaming Activity Data

As part of our platform operations, we record:

• All bets placed, including market type, stake amount (PKR), odds accepted, and settlement outcome
• Casino game sessions including game title, session duration, wager amounts, and results
• Bonus offer claims, wagering progress, and promotional participation history
• Responsible gaming tool usage including deposit limits set, self-exclusion requests, and cooling-off periods

2.4 Technical & Device Data

We automatically collect certain technical data when you access the platform:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Device fingerprint for fraud detection and duplicate account identification
• Session logs including login times, pages visited, and session duration
• Referring URL and traffic source data

2.5 Communications Data

When you contact gopkz support — whether via live chat, email, or any other channel — we retain a record of the communication including its content, timestamp, and outcome. This is used for dispute resolution, quality assurance, and audit trail purposes.

3. How We Collect Your Data

gopkz collects personal data through the following channels:

• Directly from you: During account registration, KYC submission, deposit/withdrawal requests, and when contacting support.
• Automatically: Via cookies, server logs, and device fingerprinting technology when you access and use the platform.
• From payment providers: Transaction confirmations and payment verification data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• From identity verification services: Results and flags from third-party KYC and AML screening providers used to validate CNIC data.
• From fraud prevention tools: Device intelligence and behavioural analytics data collected to identify suspicious activity patterns.

4. Legal Basis for Processing

gopkz processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
KYC identity verification	Legal obligation (licensing and AML requirements)
AML monitoring and suspicious activity reporting	Legal obligation
Fraud detection and security	Legitimate interests of gopkz
Responsible gaming tool administration	Legal obligation and legitimate interests
Customer support and dispute resolution	Performance of a contract and legitimate interests
Direct marketing communications	Consent (which you may withdraw at any time)
Platform analytics and improvement	Legitimate interests of gopkz

5. How We Use Your Data

The personal data gopkz collects is used for the following purposes:

• Creating, managing, and securing your gopkz account
• Verifying your identity and age (21+ requirement) at registration and during ongoing KYC reviews
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank
• Settling sports bets and casino game rounds and maintaining accurate account balances
• Administering bonuses, free bets, and promotional offers including wagering requirement tracking
• Detecting, investigating, and preventing fraud, money laundering, and abuse of the platform
• Complying with AML reporting obligations and responding to regulatory inquiries
• Administering responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods
• Providing customer support and resolving disputes
• Sending you account-related transactional communications (deposit confirmations, withdrawal updates, security alerts)
• Sending you promotional communications about gopkz offers, where you have provided consent
• Analysing platform usage patterns to improve functionality, game offerings, and the overall player experience

6. Cookies & Tracking Technologies

6.1 What We Use

gopkz uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how the platform is used.

6.2 Types of Cookies

• Strictly Necessary Cookies: Required for core platform functionality such as maintaining your login session, storing your language preference, and ensuring security features operate correctly. These cannot be disabled.
• Functional Cookies: Remember your preferences and customisation settings to provide a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform, which pages are visited most, and where technical errors occur. This data helps us improve the platform.
• Fraud Prevention Cookies: Used alongside device fingerprinting to detect suspicious behaviour, duplicate accounts, and bot activity on the platform.

6.3 Managing Cookies

You can control and manage cookie preferences through your browser settings. Please note that disabling cookies beyond strictly necessary ones may impair certain platform features. Detailed cookie management instructions are available in your browser's help documentation.

7. Data Sharing & Disclosure

gopkz does not sell, rent, or trade your personal data to third parties. We share data only in the following circumstances:

• Licensed payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that verify CNIC authenticity and screen against sanctions and politically exposed persons (PEP) lists as required by AML obligations.
• Fraud prevention and security vendors: Providers of device intelligence, IP analysis, and behavioural analytics tools that help us maintain platform integrity.
• Game content providers: Certified third-party game studios receive session data necessary to deliver and settle casino games, but do not receive your full personal profile.
• Regulatory and law enforcement authorities: We are legally required to disclose data to our licensing authority, financial intelligence units, and law enforcement agencies in response to lawful requests or as required by our licensing conditions.
• Professional advisors: Legal counsel, auditors, and compliance consultants operating under strict confidentiality obligations where access to data is necessary for their engagement.

All third-party processors who receive personal data from gopkz are required to process it only for the specified purpose, maintain adequate security standards, and comply with applicable data protection requirements.

8. International Data Transfers

As gopkz operates under an international gaming licence, some personal data may be transferred to and processed in countries outside Pakistan. This may occur when data is processed by our licensing authority, KYC verification providers, or certain technology infrastructure partners based abroad.

Where such transfers occur, gopkz ensures that appropriate safeguards are in place — including contractual data protection clauses with the receiving party — to maintain a standard of protection consistent with the principles set out in this Privacy Policy. We do not transfer data internationally beyond what is required for the purposes described herein.

9. Data Retention

gopkz retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following retention principles apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction as required by AML regulations.
• Betting and gaming activity logs: Retained for a minimum of three (3) years to support dispute resolution and regulatory audits.
• Customer support communications: Retained for three (3) years from the date of the communication unless relevant to an ongoing dispute.
• Technical and device logs: Typically retained for twelve (12) months and then purged or anonymised.
• Marketing consent records: Retained for as long as you remain a consenting marketing recipient plus two (2) years to evidence the consent in the event of a complaint.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and platform improvement purposes.

10. Security Measures

gopkz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including CNIC details and financial records
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data
• Two-factor authentication (2FA) requirements for staff accessing internal systems containing player data
• Regular penetration testing and vulnerability assessments of our platform infrastructure
• Segregation of duties and audit logging for all access to sensitive player records
• Staff data protection training conducted on a regular basis

While we take all reasonable steps to protect your data, no system is entirely immune to breach. In the event of a security incident that poses a material risk to your personal data, gopkz will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

11. Children's Privacy and the 21+ Requirement

The gopkz platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is enforced during registration via CNIC submission during the KYC process.

If gopkz becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately closed, all data associated with that account will be deleted or returned as appropriate, and the matter may be referred to relevant authorities. If you believe that a minor has registered on gopkz, please contact our support team immediately.

12. Your Data Rights

Subject to applicable law and our legal retention obligations, you have the following rights regarding your personal data held by gopkz:

• Right of Access: You may request a copy of all personal data gopkz holds about you. We will respond within 30 days of receiving a valid request.
• Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data. Corrections to KYC-related data may require re-submission of supporting documents.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies. Note that AML-related data must be retained for statutory minimum periods regardless of erasure requests.
• Right to Data Portability: You may request a structured, machine-readable copy of data you have directly provided to gopkz, where technically feasible.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, with immediate effect.
• Right to Restriction: You may request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.

To exercise any of these rights, contact gopkz support via live chat in your account dashboard or send a written request to [email protected]. We may need to verify your identity before processing the request.

13. Marketing Communications

gopkz will only send you promotional communications — including bonus offers, PSL cricket betting promotions, slot tournament announcements, and platform news — where you have given explicit consent to receive them. Consent is obtained during registration and can be withdrawn at any time.

To unsubscribe from marketing communications, you may use the unsubscribe mechanism included in every marketing email or update your communication preferences in the Account dashboard. Transactional communications — such as deposit confirmations, withdrawal status updates, security alerts, and account notices — are not marketing communications and will be sent regardless of your marketing preferences as they relate to the operation of your account.

14. Third-Party Links

The gopkz platform does not contain links to external third-party websites as a matter of policy. However, this Privacy Policy applies solely to data processed by gopkz. If you navigate to any external website through your own action, please review that website's own privacy policy, as gopkz has no responsibility for third-party data practices.

15. Amendments to This Policy

gopkz reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data collected, a new data sharing arrangement, or a change in retention periods — we will provide advance notice via your registered email address or an in-platform notification displayed on login.

The revised Privacy Policy will be published at https://gopkz.app/privacy-policy with an updated effective date. Your continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Policy.

16. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gopkz handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within your gopkz account dashboard — the fastest way to reach our support team.
• Email: [email protected]
• Languages: Support is available in English and Urdu.

gopkz aims to acknowledge all privacy-related complaints within 48 hours and to resolve them within 14 business days. If you are not satisfied with our response, you may refer your complaint to the data protection authority or regulatory body applicable under our licensing jurisdiction.